Legal & Compliance

This page outlines Cedarwoodreserve's legal terms, licensing, regulatory compliance and procedures for complaints under New Zealand law. Our venues operate for adults (18+) and comply with all applicable Gambling Act and AML obligations.

Address: 27 Willis Street, Wellington 6011, New Zealand • Phone:+ (64) 21 725-83-49

LicensingResponsible gamblingComplaints
Cedarwoodreserve exterior at dusk

Licensing & Regulatory Information

Cedarwoodreserve operates under licences issued in New Zealand and is subject to the oversight of the Department of Internal Affairs (DIA) for gambling activities. Our operations comply with the Gambling Act and relevant AML/CFT requirements.

  • Operator: Cedarwoodreserve Ltd
  • Licence: NZ Gaming Licence — CR-2026-001 (example reference)
  • Regulator: Department of Internal Affairs (Gambling Compliance)
Gaming floor compliance

For verification of licence status, please contact the Department of Internal Affairs or our Compliance team at cedarwoodreserve@hotmail.com.

Terms of Use

By accessing cedarwoodreserve.com or using our services you agree to our terms. Key points are summarised below.

Entry to gaming areas and use of gambling services is restricted to persons aged 18 years or older. We require valid ID and will refuse entry or play where age cannot be verified.

Our house rules govern play on the casino floor and at tables. Management reserves the right to refuse service, remove patrons, and suspend play in line with regulatory obligations and safety policies.

We limit liability to the extent permitted by law. Information on this site is for general purposes and does not constitute gambling advice.

All content, imagery and marks on cedarwoodreserve.com are owned or licensed by Cedarwoodreserve. You may not reproduce or use them without permission.

Responsible Gambling & Support

Support officer

We are committed to promoting safe gambling. If you are concerned about gambling harm for yourself or someone else, seek help promptly.

  • New Zealand Gambling Helpline: 0800 654 655
  • Website support & self-exclusion: contact our team or visit our Responsible Gambling desk onsite
  • Self-exclusion options: self-exclusion and account limits are available—speak with staff or email cedarwoodreserve@hotmail.com

Complaints & Dispute Resolution

If you have a complaint regarding our services or conduct, please use the form below. We aim to acknowledge complaints within 5 working days. If unresolved, complaints may be escalated to the Department of Internal Affairs.

If after internal review you remain unsatisfied you may refer the matter to the Department of Internal Affairs (Gambling Compliance). Keep copies of all correspondence and evidence.

Privacy, Data & AML/CFT

We collect and process personal information as described in our Privacy Policy. Personal data may be used for identity verification, responsible gambling measures, and AML/CFT compliance.

PurposeLawful basisRetention
Identity checksLegal obligation (Gambling/AML)Minimum statutory period or as required
Customer serviceContractual/Legitimate interestUntil account closure + 7 years for records

Accessibility & Legal Contacts

We endeavour to make our facilities and digital content accessible. For legal requests, data subject access requests, or formal notices, contact our Legal & Compliance Officer:

Email:cedarwoodreserve@hotmail.com

Regulatory contact: Department of Internal Affairs — Gambling Compliance (visit dia.govt.nz)

Interior lounge